Digital downloads – A full refund will be offered for any digital purchase that is unable to be opened or downloaded by the customer.
Change of mind – An order can be cancelled, with a full refund, if it has not yet been sent and we receive your message in time. Please make sure that you want the product that you order before making a purchase as a refund will not be offered if you change your mind after the goods have been sent.
Damage in transit – If a physical product arrives in a unacceptable state by the postal or courier service, then we ask that you provide a digital photo of the damage to the product upon delivery for assessment.
Item not received – If the product does not arrive for some reason, we aim to find the cause of the problem and resend the product as appropriate. If the delivery address provided was incorrect, the item will need to be purchased again. If returned-to-sender (incorrect address supplied), then postage costs need to be paid for by the customer for the item to be resent.
It is the customers responsibility to provide a suitable delivery destination for physical goods, a suitable mail box or undercover area that is protected from the weather. Leave a note on your order if special delivery instructions are required and we will include this on your package.
If you feel that you have a legitimate complaint to make about a product or service please contact us, and we’ll do our best to address it.